FANATIC discipline... FLEXIBLE solutions.
Plan the work, work the plan. This phrase serves us (and ultimately, our customers) well. Our Customer service and scheduling groups operate on a simple premise: “How a project starts is how it goes.”
Following intensive production planning, Colwell manufacturing and customer service teams are supported by an information technology infrastructure that facilitates robust production reporting. This ‘dashboard’ supports real-time changes while it tracks the job, start to finish. Experienced analysts monitor all facets of daily production, quickly identifying any potential problems and when necessary, pulling specialized teams together to develop and implement resolutions with little or no schedule disruption.
Colwell’s Customer service team is the glue that keeps the Colwell machine working, actively coordinating the many moving parts of a production run with our Customers and internal resources to ensure on-time and in-full delivery at quality levels that exceed our Customers’ expectations.